Frequently Asked Questions (FAQ)

 

1. What products do you offer?

We offer a wide range of premium home textiles, including cushion covers, table runners, mats, and other décor essentials. Our products are crafted using high-quality materials for long-lasting beauty and durability.

2. Do you offer customization?

Yes! Customized products are available upon request. Please note that full advance payment is required for all customized orders.

3. Do you ship all over Pakistan?

Yes, we provide shipping across Pakistan. Cash on Delivery (COD) is available for orders within the country.

4. Is there a minimum order for COD?

Yes, for orders above PKR 10,000 within Pakistan, 50% advance payment is required, and the remaining 50% can be paid via COD.

5. Do you ship internationally?

Yes, we ship worldwide. However, 100% advance payment is required for all international orders. COD is not available outside Pakistan.

6. Are there delivery charges?

Delivery charges apply to all orders. Orders above PKR 5,000 within Pakistan qualify for free delivery.

7. How long will it take to receive my order?

Delivery times vary depending on your location and order type. Standard orders within Pakistan typically take 3–7 business days, while international shipments may take longer.

8. What if I receive a defective or damaged product?

Customer satisfaction is our priority. Please contact us immediately with photos of the issue. We will guide you through the replacement or refund process.

9. How can I place an order?

Orders can be placed via our website, social media pages, or direct contact. For customized orders or bulk inquiries, please reach out to our customer service team.

10. How can I contact customer support?

You can reach our support team via email, WhatsApp, or our social media channels. We are committed to assisting you promptly and efficiently.